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Downtime

Application Unavailable

Apr 30 at 09:44am AEST
Affected services
app.onsite.fm
api.onsite.fm

Resolved
Apr 30 at 09:57am AEST

Fix has been deployed and tested successfully.

A recently deployed internal tool generated an unexpectedly high volume of concurrent queries, which saturated available database connections and led to a service outage. We will begin rolling out mitigation actions, including Connection Pooling, and improved monitoring & alerting.

Updated
Apr 30 at 09:47am AEST

We have identified the issue and are working to resolve.

Created
Apr 30 at 09:44am AEST

There is currently a complete platform outage for all customers. We are investigating.