Incidents reported on status page for Onsite https://onsite.betteruptime.com/ https://d1lppblt9t2x15.cloudfront.net/logos/90d7e46bcabeb0b929ace0e085c1a694.png https://onsite.betteruptime.com/ en https://onsite.betteruptime.com/incident/554041 Tue, 29 Apr 2025 23:57:00 -0000 https://onsite.betteruptime.com/incident/554041#62f35c0dbfc83452a227c1e74a47eeba3a78bd6288b9fdaafb79ea3ad75f0f52 Fix has been deployed and tested successfully. A recently deployed internal tool generated an unexpectedly high volume of concurrent queries, which saturated available database connections and led to a service outage. We will begin rolling out mitigation actions, including Connection Pooling, and improved monitoring & alerting. https://onsite.betteruptime.com/incident/554041 Tue, 29 Apr 2025 23:57:00 -0000 https://onsite.betteruptime.com/incident/554041#62f35c0dbfc83452a227c1e74a47eeba3a78bd6288b9fdaafb79ea3ad75f0f52 Fix has been deployed and tested successfully. A recently deployed internal tool generated an unexpectedly high volume of concurrent queries, which saturated available database connections and led to a service outage. We will begin rolling out mitigation actions, including Connection Pooling, and improved monitoring & alerting. https://onsite.betteruptime.com/incident/554041 Tue, 29 Apr 2025 23:47:00 -0000 https://onsite.betteruptime.com/incident/554041#526cb748878b318ef9ac0179c0b9a6c9fec934aaf666c4efc9de2a524472e22f We have identified the issue and are working to resolve. https://onsite.betteruptime.com/incident/554041 Tue, 29 Apr 2025 23:47:00 -0000 https://onsite.betteruptime.com/incident/554041#526cb748878b318ef9ac0179c0b9a6c9fec934aaf666c4efc9de2a524472e22f We have identified the issue and are working to resolve. https://onsite.betteruptime.com/incident/554041 Tue, 29 Apr 2025 23:44:00 -0000 https://onsite.betteruptime.com/incident/554041#573cca247113d4188c2512e87e7bb6a13ceb6288f2ae901e0cb78b4bb75abf02 There is currently a complete platform outage for all customers. We are investigating. https://onsite.betteruptime.com/incident/554041 Tue, 29 Apr 2025 23:44:00 -0000 https://onsite.betteruptime.com/incident/554041#573cca247113d4188c2512e87e7bb6a13ceb6288f2ae901e0cb78b4bb75abf02 There is currently a complete platform outage for all customers. We are investigating. https://onsite.betteruptime.com/incident/469481 Fri, 29 Nov 2024 00:22:00 -0000 https://onsite.betteruptime.com/incident/469481#079a0f90ab31aad74d879bca86814055165907c305359dea66bf269614dc72b6 We've released a fix to this bug. https://onsite.betteruptime.com/incident/469481 Fri, 29 Nov 2024 00:19:00 -0000 https://onsite.betteruptime.com/incident/469481#141f85a274db008a1354ff33a917252974626e1608d158265a43bb60ce0914a7 We have identified the issue and are working to resolve. https://onsite.betteruptime.com/incident/469481 Fri, 29 Nov 2024 00:06:00 -0000 https://onsite.betteruptime.com/incident/469481#10c1c10fcc294aa99db6920e187c7eeaacbf3c70aea20bccdc7a27f56bed321a Visitor parking bookings cannot be completed as the booking page shows no availability for all visitor spots. https://onsite.betteruptime.com/incident/453525 Wed, 30 Oct 2024 23:08:00 -0000 https://onsite.betteruptime.com/incident/453525#cc59a828119644425cd16b375a7530cf689c41e636bcb8e592ca2423b62d4571 We have released a fix to this bug. https://onsite.betteruptime.com/incident/453525 Wed, 30 Oct 2024 22:05:00 -0000 https://onsite.betteruptime.com/incident/453525#21fbf2d00c46f2b35d0e5d13a9ecf58321ebb00472216d07d6625af1adf0e50c We're aware of an issue resulting in incorrect booking confirmation times being sent to residents. Booking start times are offset by 1 hour. https://onsite.betteruptime.com/incident/427988 Wed, 11 Sep 2024 23:01:00 -0000 https://onsite.betteruptime.com/incident/427988#26975ae988cc098421fb413b806a5c9a4a8a552e60ed51a444929d05c39ee8f8 We have identified the source of the issue, and released an update to resolve. https://onsite.betteruptime.com/incident/427988 Wed, 11 Sep 2024 22:47:00 -0000 https://onsite.betteruptime.com/incident/427988#8a7728679701a7551b57bc31c00ef7352279ee133ddb7f8e3aefaccd3a82e9f8 We have alerted impacted customers and are investigating the issue. https://onsite.betteruptime.com/incident/427988 Wed, 11 Sep 2024 22:45:00 -0000 https://onsite.betteruptime.com/incident/427988#e3fa712a4723d21a3968d087aed247d06b9d055686044ba25852870216557ca0 We are aware of an issue the preventing users the ability to view resident profiles. https://onsite.betteruptime.com/incident/406368 Tue, 30 Jul 2024 22:19:00 -0000 https://onsite.betteruptime.com/incident/406368#369835304e2c186c398e4d21a43e9028c8df3ba517462032c3900825d54d5004 We have deployed a fix to resolve this issue. https://onsite.betteruptime.com/incident/406368 Tue, 30 Jul 2024 21:53:00 -0000 https://onsite.betteruptime.com/incident/406368#1cd26e37c3e53202a935be0c4a4abc72d8e09aaab2db7a452f6a3055adaf2d35 We are aware of an issue when attempting to create new cases. https://onsite.betteruptime.com/incident/379735 Wed, 05 Jun 2024 08:07:00 -0000 https://onsite.betteruptime.com/incident/379735#10b3bbb8728e3d449de1d01635093a6a14a66172173f10eb4668a786596c1280 We have released a patch to resolve this issue. All customer broadcasts sent during this window have now been dispatched. https://onsite.betteruptime.com/incident/379735 Wed, 05 Jun 2024 08:07:00 -0000 https://onsite.betteruptime.com/incident/379735#10b3bbb8728e3d449de1d01635093a6a14a66172173f10eb4668a786596c1280 We have released a patch to resolve this issue. All customer broadcasts sent during this window have now been dispatched. https://onsite.betteruptime.com/incident/379735 Wed, 05 Jun 2024 07:43:00 -0000 https://onsite.betteruptime.com/incident/379735#c807af70dcc80d52a66c4ec419e4987763e465e0ad396e658e7adadee3af6816 We are aware of a issue where broadcasts a stuck in processing state after publishing. https://onsite.betteruptime.com/incident/379735 Wed, 05 Jun 2024 07:43:00 -0000 https://onsite.betteruptime.com/incident/379735#c807af70dcc80d52a66c4ec419e4987763e465e0ad396e658e7adadee3af6816 We are aware of a issue where broadcasts a stuck in processing state after publishing. https://onsite.betteruptime.com/incident/360941 Sun, 28 Apr 2024 07:00:00 +0000 https://onsite.betteruptime.com/incident/360941#18d53b0d08db7942ca9f93e87a54c391e716f7837e8780adb095e97ddb5445d9 Maintenance completed https://onsite.betteruptime.com/incident/360941 Sun, 28 Apr 2024 03:00:00 -0000 https://onsite.betteruptime.com/incident/360941#dba9aa3e9cbbe31efede68f7e7e2ec677ca6fbf3aa8129b650591087ced104c7 Our email provider is conducting scheduled maintenance. As a result, there may be a delay of up to 30min on any emails sent through Onsite. https://onsite.betteruptime.com/incident/337870 Fri, 08 Mar 2024 10:00:00 +0000 https://onsite.betteruptime.com/incident/337870#4fc1909ddde7f4c1a27f79fb10249a651f9ebe31980577ed2107a6af0b078bac Maintenance completed https://onsite.betteruptime.com/incident/337870 Fri, 08 Mar 2024 10:00:00 +0000 https://onsite.betteruptime.com/incident/337870#4fc1909ddde7f4c1a27f79fb10249a651f9ebe31980577ed2107a6af0b078bac Maintenance completed https://onsite.betteruptime.com/incident/337870 Fri, 08 Mar 2024 09:00:00 -0000 https://onsite.betteruptime.com/incident/337870#2ca76af685437b431a9000b03134530d0c648539ba5a8d76a2f3a99b4e6a49e6 We'll be conducting platform maintenance. Onsite may be unavailable during this maintenance window. https://onsite.betteruptime.com/incident/337870 Fri, 08 Mar 2024 09:00:00 -0000 https://onsite.betteruptime.com/incident/337870#2ca76af685437b431a9000b03134530d0c648539ba5a8d76a2f3a99b4e6a49e6 We'll be conducting platform maintenance. Onsite may be unavailable during this maintenance window. https://onsite.betteruptime.com/incident/328809 Mon, 19 Feb 2024 05:25:00 -0000 https://onsite.betteruptime.com/incident/328809#edc203ebcded18ff90fb85d428684dcc697400479e965e12b270811218aea0fe We have identified the root case. The issue was the result of a error made whilst importing customer data. No further action required. https://onsite.betteruptime.com/incident/328809 Mon, 19 Feb 2024 05:12:00 -0000 https://onsite.betteruptime.com/incident/328809#fdf1e407f228d4ca7dec32ccede3ae919cecc571876c455f235b6d2efcfa0f2f We have identified the issue and have provided the necessary support to allow customers to continue sending broadcasts. https://onsite.betteruptime.com/incident/328809 Mon, 19 Feb 2024 05:01:00 -0000 https://onsite.betteruptime.com/incident/328809#cc1495e2f721829403cd989634321cf9aa1cf5d2e273ea9a133a457619639a81 We are aware of an issue sending announcements. https://onsite.betteruptime.com/incident/326917 Thu, 15 Feb 2024 10:00:00 +0000 https://onsite.betteruptime.com/incident/326917#5bb54e96b72e5ca15c59e0b211e453860d2bc234f28bd2e00b8f6bfa37e069e4 Maintenance completed https://onsite.betteruptime.com/incident/326917 Thu, 15 Feb 2024 10:00:00 +0000 https://onsite.betteruptime.com/incident/326917#5bb54e96b72e5ca15c59e0b211e453860d2bc234f28bd2e00b8f6bfa37e069e4 Maintenance completed https://onsite.betteruptime.com/incident/326917 Thu, 15 Feb 2024 09:00:00 -0000 https://onsite.betteruptime.com/incident/326917#87ba4dd593e3651c10456467520389b9189d5bbb6f5dc73bb2198f21700a0ddb We're conducting platform maintenance. During this window, Onsite may be unavailable. https://onsite.betteruptime.com/incident/326917 Thu, 15 Feb 2024 09:00:00 -0000 https://onsite.betteruptime.com/incident/326917#87ba4dd593e3651c10456467520389b9189d5bbb6f5dc73bb2198f21700a0ddb We're conducting platform maintenance. During this window, Onsite may be unavailable. https://onsite.betteruptime.com/incident/316402 Mon, 22 Jan 2024 23:55:00 -0000 https://onsite.betteruptime.com/incident/316402#ae4ded4160ab979e91f69359bb92c93194540be8b74a64d8ac614457dc61bbc9 We have successfully deployed a fix. https://onsite.betteruptime.com/incident/316402 Mon, 22 Jan 2024 23:50:00 -0000 https://onsite.betteruptime.com/incident/316402#aa8ad74881f9b7d64a59e41c1d4b80a58357adfd17d86bfcc0c693e6d943a271 We have identified the source of the issue and are releasing a fix. https://onsite.betteruptime.com/incident/316402 Mon, 22 Jan 2024 23:39:00 -0000 https://onsite.betteruptime.com/incident/316402#9c35d4e5b0aa28a835034f75b6324af1426ff9cd6247593b844daeb827e2db4b We are aware of an issue impacting users ability to view units with Onsite https://onsite.betteruptime.com/incident/282821 Sun, 05 Nov 2023 22:40:00 -0000 https://onsite.betteruptime.com/incident/282821#d9e9d118090ccfab573a4c060e0be5fb38b255307169b18fa4f36f7296000ae8 We've released an update to gracefully handle any errors assocuated with missing email addresses. https://onsite.betteruptime.com/incident/282821 Sun, 05 Nov 2023 22:40:00 -0000 https://onsite.betteruptime.com/incident/282821#d9e9d118090ccfab573a4c060e0be5fb38b255307169b18fa4f36f7296000ae8 We've released an update to gracefully handle any errors assocuated with missing email addresses. https://onsite.betteruptime.com/incident/282821 Sun, 05 Nov 2023 20:35:00 -0000 https://onsite.betteruptime.com/incident/282821#24e8c9648e816c4a7216dd301647a4da6daadc76d1aa5d26e86d1468040a15a4 We've identified the source of the issue and are working to resolve. Please use the following workaround to avoid the issue: Recipient's without email address must be removed before publishing a announcement. https://onsite.betteruptime.com/incident/282821 Sun, 05 Nov 2023 20:35:00 -0000 https://onsite.betteruptime.com/incident/282821#24e8c9648e816c4a7216dd301647a4da6daadc76d1aa5d26e86d1468040a15a4 We've identified the source of the issue and are working to resolve. Please use the following workaround to avoid the issue: Recipient's without email address must be removed before publishing a announcement. https://onsite.betteruptime.com/incident/282821 Sun, 05 Nov 2023 20:00:00 -0000 https://onsite.betteruptime.com/incident/282821#33bd90130ff23eaec03f12100b8bb3e8f0e3d7d384163dcf000d7fcbe15cc915 We are aware of an issue sending announcements. https://onsite.betteruptime.com/incident/282821 Sun, 05 Nov 2023 20:00:00 -0000 https://onsite.betteruptime.com/incident/282821#33bd90130ff23eaec03f12100b8bb3e8f0e3d7d384163dcf000d7fcbe15cc915 We are aware of an issue sending announcements. https://onsite.betteruptime.com/incident/244382 Fri, 11 Aug 2023 05:31:00 -0000 https://onsite.betteruptime.com/incident/244382#a451f461ba364873ab4e45a93bb57dbe930be66d2280e39522f480e6276cdbec Clouldflare have implemented a fix and we are services issues have been resolved. https://onsite.betteruptime.com/incident/244382 Fri, 11 Aug 2023 04:34:00 -0000 https://onsite.betteruptime.com/incident/244382#3238ae492b9d83466bee55870cd2b49835c6c4262238349e01c2fd61c8262374 The issue is under investigation by Cloudflare. https://www.cloudflarestatus.com/incidents/2xffnv666yd7 https://onsite.betteruptime.com/incident/244382 Fri, 11 Aug 2023 04:21:00 -0000 https://onsite.betteruptime.com/incident/244382#87d3283119cc1ef2d394cc13ec579573636559bb5dc2af8c7fb6e82be304d1ce This issue is currently under investigation by our hosting provider. https://status.render.com/incidents/cshql6qwnldj https://onsite.betteruptime.com/incident/236720 Mon, 24 Jul 2023 11:40:00 -0000 https://onsite.betteruptime.com/incident/236720#a260d88df11df523fe17bea3e3000d58a138e7319d00f825469eb07816a1d8ed At approximately 9:40pm 24/07/23 the team deployed, and successfully tested the relevant fixes. As a result of this outage, we've identified process improvements to mitigate any future issues. We've also identified the need to introduce a 'maintenance mode', which will help communicate and outages should they occur in the future. https://onsite.betteruptime.com/incident/236720 Mon, 24 Jul 2023 11:40:00 -0000 https://onsite.betteruptime.com/incident/236720#a260d88df11df523fe17bea3e3000d58a138e7319d00f825469eb07816a1d8ed At approximately 9:40pm 24/07/23 the team deployed, and successfully tested the relevant fixes. As a result of this outage, we've identified process improvements to mitigate any future issues. We've also identified the need to introduce a 'maintenance mode', which will help communicate and outages should they occur in the future. https://onsite.betteruptime.com/incident/236720 Mon, 24 Jul 2023 09:59:00 -0000 https://onsite.betteruptime.com/incident/236720#1a3bebe98dcd8217dd90b632ed10d7b8e017eb9a4716878cebdb53849b62fd8d At approximately 7:59pm 24/07/23 we detected an issue impacting users ability to obtain access their sites. This issue was identified to be a result of platform upgrade works carried just prior. Our wider engineering team has assembled and are working to resolve the issue. https://onsite.betteruptime.com/incident/236720 Mon, 24 Jul 2023 09:59:00 -0000 https://onsite.betteruptime.com/incident/236720#1a3bebe98dcd8217dd90b632ed10d7b8e017eb9a4716878cebdb53849b62fd8d At approximately 7:59pm 24/07/23 we detected an issue impacting users ability to obtain access their sites. This issue was identified to be a result of platform upgrade works carried just prior. Our wider engineering team has assembled and are working to resolve the issue.