Incidents reported on status page for Onsite https://onsite.betteruptime.com/ https://d1lppblt9t2x15.cloudfront.net/logos/90d7e46bcabeb0b929ace0e085c1a694.png https://onsite.betteruptime.com/ en https://onsite.betteruptime.com/ Tue, 18 Nov 2025 12:35:48 +0000 https://onsite.betteruptime.com/#09262749f60789bef4e07d4e8cf30ec375b32ac1245cec5fa940eebdcefb7cbf app.onsite.fm recovered https://onsite.betteruptime.com/ Tue, 18 Nov 2025 11:44:31 +0000 https://onsite.betteruptime.com/#09262749f60789bef4e07d4e8cf30ec375b32ac1245cec5fa940eebdcefb7cbf app.onsite.fm went down https://onsite.betteruptime.com/ Wed, 29 Oct 2025 01:47:44 +0000 https://onsite.betteruptime.com/#d135d9b82a49c930b75100a95e5036046d5cae7f58ab61af2b1dbd01eb871a6e app.onsite.fm recovered https://onsite.betteruptime.com/ Wed, 29 Oct 2025 01:44:24 +0000 https://onsite.betteruptime.com/#d135d9b82a49c930b75100a95e5036046d5cae7f58ab61af2b1dbd01eb871a6e app.onsite.fm went down https://onsite.betteruptime.com/incident/753256 Wed, 29 Oct 2025 00:12:00 -0000 https://onsite.betteruptime.com/incident/753256#9e7143e1f627e0d24f0e7b2282a862fe336c5641f6ac3bdf5f105bf1a9183a67 This outage is now resolved. https://onsite.betteruptime.com/incident/753256 Wed, 29 Oct 2025 00:12:00 -0000 https://onsite.betteruptime.com/incident/753256#9e7143e1f627e0d24f0e7b2282a862fe336c5641f6ac3bdf5f105bf1a9183a67 This outage is now resolved. https://onsite.betteruptime.com/incident/753256 Wed, 29 Oct 2025 00:12:00 -0000 https://onsite.betteruptime.com/incident/753256#9e7143e1f627e0d24f0e7b2282a862fe336c5641f6ac3bdf5f105bf1a9183a67 This outage is now resolved. https://onsite.betteruptime.com/incident/753256 Wed, 29 Oct 2025 00:07:00 -0000 https://onsite.betteruptime.com/incident/753256#d9ac1489f8e65a4b41429ee49f774cb406e3b44d39cb9e884a9cb415f09a443f During performance optimisations we've deployed a update which resulted in a production outage. We are immediately reverting these changes. https://onsite.betteruptime.com/incident/753256 Wed, 29 Oct 2025 00:07:00 -0000 https://onsite.betteruptime.com/incident/753256#d9ac1489f8e65a4b41429ee49f774cb406e3b44d39cb9e884a9cb415f09a443f During performance optimisations we've deployed a update which resulted in a production outage. We are immediately reverting these changes. https://onsite.betteruptime.com/incident/753256 Wed, 29 Oct 2025 00:07:00 -0000 https://onsite.betteruptime.com/incident/753256#d9ac1489f8e65a4b41429ee49f774cb406e3b44d39cb9e884a9cb415f09a443f During performance optimisations we've deployed a update which resulted in a production outage. We are immediately reverting these changes. https://onsite.betteruptime.com/ Tue, 21 Oct 2025 20:45:00 +0000 https://onsite.betteruptime.com/#827be3240dc85d17642324a74de3d864076967f20d896927fecb68521e411b0a auth.onsite.fm recovered https://onsite.betteruptime.com/ Tue, 21 Oct 2025 20:42:01 +0000 https://onsite.betteruptime.com/#827be3240dc85d17642324a74de3d864076967f20d896927fecb68521e411b0a auth.onsite.fm went down https://onsite.betteruptime.com/ Tue, 21 Oct 2025 01:51:56 +0000 https://onsite.betteruptime.com/#2b03fcd1b75c4056b300a66e15500a71ac78b2f0b404de70fa0bcca9f88920e1 auth.onsite.fm recovered https://onsite.betteruptime.com/incident/747678 Tue, 21 Oct 2025 01:51:00 -0000 https://onsite.betteruptime.com/incident/747678#9910aa5cca6822dae8488d7c01e32b4ce1d612f541d6dc53728ab966cb2614d3 Our provider has advised that services have been restored. We will continue to monitor for any issues. https://onsite.betteruptime.com/incident/747678 Tue, 21 Oct 2025 01:51:00 -0000 https://onsite.betteruptime.com/incident/747678#9910aa5cca6822dae8488d7c01e32b4ce1d612f541d6dc53728ab966cb2614d3 Our provider has advised that services have been restored. We will continue to monitor for any issues. https://onsite.betteruptime.com/incident/747678 Tue, 21 Oct 2025 01:51:00 -0000 https://onsite.betteruptime.com/incident/747678#9910aa5cca6822dae8488d7c01e32b4ce1d612f541d6dc53728ab966cb2614d3 Our provider has advised that services have been restored. We will continue to monitor for any issues. https://onsite.betteruptime.com/ Tue, 21 Oct 2025 01:12:42 +0000 https://onsite.betteruptime.com/#2b03fcd1b75c4056b300a66e15500a71ac78b2f0b404de70fa0bcca9f88920e1 auth.onsite.fm went down https://onsite.betteruptime.com/incident/747678 Mon, 20 Oct 2025 23:41:00 -0000 https://onsite.betteruptime.com/incident/747678#6072a51c34fe603045a4b983febf310aa6982214d5137a33309b00baaf4dfadd Update from WorkOS, our authentication provider: We have identified the issue and are working on a fix. We'll update again when we've rolled it out. https://onsite.betteruptime.com/incident/747678 Mon, 20 Oct 2025 23:41:00 -0000 https://onsite.betteruptime.com/incident/747678#6072a51c34fe603045a4b983febf310aa6982214d5137a33309b00baaf4dfadd Update from WorkOS, our authentication provider: We have identified the issue and are working on a fix. We'll update again when we've rolled it out. https://onsite.betteruptime.com/incident/747678 Mon, 20 Oct 2025 23:41:00 -0000 https://onsite.betteruptime.com/incident/747678#6072a51c34fe603045a4b983febf310aa6982214d5137a33309b00baaf4dfadd Update from WorkOS, our authentication provider: We have identified the issue and are working on a fix. We'll update again when we've rolled it out. https://onsite.betteruptime.com/incident/747678 Mon, 20 Oct 2025 23:12:00 -0000 https://onsite.betteruptime.com/incident/747678#814122966174f405e4a1e0f862681e59b454e9a0d23d7ac2388b79c195c24f33 We are seeing a partial restoration of service and are continuing to monitor the situation. https://onsite.betteruptime.com/incident/747678 Mon, 20 Oct 2025 23:12:00 -0000 https://onsite.betteruptime.com/incident/747678#814122966174f405e4a1e0f862681e59b454e9a0d23d7ac2388b79c195c24f33 We are seeing a partial restoration of service and are continuing to monitor the situation. https://onsite.betteruptime.com/incident/747678 Mon, 20 Oct 2025 23:12:00 -0000 https://onsite.betteruptime.com/incident/747678#814122966174f405e4a1e0f862681e59b454e9a0d23d7ac2388b79c195c24f33 We are seeing a partial restoration of service and are continuing to monitor the situation. https://onsite.betteruptime.com/incident/747678 Mon, 20 Oct 2025 21:58:00 -0000 https://onsite.betteruptime.com/incident/747678#5d4d900e1791b3be9067715589094c311fd9d7fe8a10fc1b8c921b4448043e11 Our upstream providers are continuing to investigate workarounds for the issues experienced as a result of the global AWS outages. https://onsite.betteruptime.com/incident/747678 Mon, 20 Oct 2025 21:58:00 -0000 https://onsite.betteruptime.com/incident/747678#5d4d900e1791b3be9067715589094c311fd9d7fe8a10fc1b8c921b4448043e11 Our upstream providers are continuing to investigate workarounds for the issues experienced as a result of the global AWS outages. https://onsite.betteruptime.com/incident/747678 Mon, 20 Oct 2025 21:58:00 -0000 https://onsite.betteruptime.com/incident/747678#5d4d900e1791b3be9067715589094c311fd9d7fe8a10fc1b8c921b4448043e11 Our upstream providers are continuing to investigate workarounds for the issues experienced as a result of the global AWS outages. https://onsite.betteruptime.com/incident/747678 Mon, 20 Oct 2025 21:17:00 -0000 https://onsite.betteruptime.com/incident/747678#7c8efa3bd1ebe1b0fe85c6a75c1fad4c5c8f4a10f489fdb4fec3dcf9d8648d69 Authentication is recovering - we are continuing to monitor. https://onsite.betteruptime.com/incident/747678 Mon, 20 Oct 2025 21:17:00 -0000 https://onsite.betteruptime.com/incident/747678#7c8efa3bd1ebe1b0fe85c6a75c1fad4c5c8f4a10f489fdb4fec3dcf9d8648d69 Authentication is recovering - we are continuing to monitor. https://onsite.betteruptime.com/incident/747678 Mon, 20 Oct 2025 21:17:00 -0000 https://onsite.betteruptime.com/incident/747678#7c8efa3bd1ebe1b0fe85c6a75c1fad4c5c8f4a10f489fdb4fec3dcf9d8648d69 Authentication is recovering - we are continuing to monitor. https://onsite.betteruptime.com/incident/747678 Mon, 20 Oct 2025 20:04:00 -0000 https://onsite.betteruptime.com/incident/747678#e29b7307942bed498d0aa3f21b8bebe025af3d03df060b76286a19bad1d44448 Our authentication provider is experiencing an outage. Their team is actively investigating the issue and working to restore full functionality as quickly as possible. We will continue to share updates, and the updates can be found directly at the following website: https://status.workos.com. https://onsite.betteruptime.com/incident/747678 Mon, 20 Oct 2025 20:04:00 -0000 https://onsite.betteruptime.com/incident/747678#e29b7307942bed498d0aa3f21b8bebe025af3d03df060b76286a19bad1d44448 Our authentication provider is experiencing an outage. Their team is actively investigating the issue and working to restore full functionality as quickly as possible. We will continue to share updates, and the updates can be found directly at the following website: https://status.workos.com. https://onsite.betteruptime.com/incident/747678 Mon, 20 Oct 2025 20:04:00 -0000 https://onsite.betteruptime.com/incident/747678#e29b7307942bed498d0aa3f21b8bebe025af3d03df060b76286a19bad1d44448 Our authentication provider is experiencing an outage. Their team is actively investigating the issue and working to restore full functionality as quickly as possible. We will continue to share updates, and the updates can be found directly at the following website: https://status.workos.com. https://onsite.betteruptime.com/incident/746789 Mon, 20 Oct 2025 09:33:00 -0000 https://onsite.betteruptime.com/incident/746789#529eef59435585eb033f922ae53568f5b50f121c99c5b9875244b9aba32562a6 Service has been restored. This incident was a result of a AWS outage impacting a significant amount of global services, including WorkOS, our authentication provider. https://onsite.betteruptime.com/incident/746789 Mon, 20 Oct 2025 09:33:00 -0000 https://onsite.betteruptime.com/incident/746789#529eef59435585eb033f922ae53568f5b50f121c99c5b9875244b9aba32562a6 Service has been restored. This incident was a result of a AWS outage impacting a significant amount of global services, including WorkOS, our authentication provider. https://onsite.betteruptime.com/incident/746789 Mon, 20 Oct 2025 09:33:00 -0000 https://onsite.betteruptime.com/incident/746789#529eef59435585eb033f922ae53568f5b50f121c99c5b9875244b9aba32562a6 Service has been restored. This incident was a result of a AWS outage impacting a significant amount of global services, including WorkOS, our authentication provider. https://onsite.betteruptime.com/incident/746789 Mon, 20 Oct 2025 07:54:00 -0000 https://onsite.betteruptime.com/incident/746789#a233d5f1fee73795a82aac87756f86f73feedbb29c5b5b0bf634605d016bff84 We are continuing to monitor updates from our authentication provider. All resident-facing functions, including maintenance requests and amenity bookings, remain fully available. https://onsite.betteruptime.com/incident/746789 Mon, 20 Oct 2025 07:54:00 -0000 https://onsite.betteruptime.com/incident/746789#a233d5f1fee73795a82aac87756f86f73feedbb29c5b5b0bf634605d016bff84 We are continuing to monitor updates from our authentication provider. All resident-facing functions, including maintenance requests and amenity bookings, remain fully available. https://onsite.betteruptime.com/incident/746789 Mon, 20 Oct 2025 07:54:00 -0000 https://onsite.betteruptime.com/incident/746789#a233d5f1fee73795a82aac87756f86f73feedbb29c5b5b0bf634605d016bff84 We are continuing to monitor updates from our authentication provider. All resident-facing functions, including maintenance requests and amenity bookings, remain fully available. https://onsite.betteruptime.com/incident/746789 Mon, 20 Oct 2025 07:22:00 -0000 https://onsite.betteruptime.com/incident/746789#5517c07c64be5e2f425a537ad9cad5899d5167fb432c4bd0ef4f85e7d3d4dd5b Our authentication provider is experiencing an outage. Their team is actively investigating the issue and working to restore full functionality as quickly as possible. We will continue to share updates, and the updates can be found directly at the following website: https://status.workos.com. https://onsite.betteruptime.com/incident/746789 Mon, 20 Oct 2025 07:22:00 -0000 https://onsite.betteruptime.com/incident/746789#5517c07c64be5e2f425a537ad9cad5899d5167fb432c4bd0ef4f85e7d3d4dd5b Our authentication provider is experiencing an outage. Their team is actively investigating the issue and working to restore full functionality as quickly as possible. We will continue to share updates, and the updates can be found directly at the following website: https://status.workos.com. https://onsite.betteruptime.com/incident/746789 Mon, 20 Oct 2025 07:22:00 -0000 https://onsite.betteruptime.com/incident/746789#5517c07c64be5e2f425a537ad9cad5899d5167fb432c4bd0ef4f85e7d3d4dd5b Our authentication provider is experiencing an outage. Their team is actively investigating the issue and working to restore full functionality as quickly as possible. We will continue to share updates, and the updates can be found directly at the following website: https://status.workos.com. https://onsite.betteruptime.com/incident/554041 Tue, 29 Apr 2025 23:57:00 -0000 https://onsite.betteruptime.com/incident/554041#62f35c0dbfc83452a227c1e74a47eeba3a78bd6288b9fdaafb79ea3ad75f0f52 Fix has been deployed and tested successfully. A recently deployed internal tool generated an unexpectedly high volume of concurrent queries, which saturated available database connections and led to a service outage. We will begin rolling out mitigation actions, including Connection Pooling, and improved monitoring & alerting. https://onsite.betteruptime.com/incident/554041 Tue, 29 Apr 2025 23:57:00 -0000 https://onsite.betteruptime.com/incident/554041#62f35c0dbfc83452a227c1e74a47eeba3a78bd6288b9fdaafb79ea3ad75f0f52 Fix has been deployed and tested successfully. A recently deployed internal tool generated an unexpectedly high volume of concurrent queries, which saturated available database connections and led to a service outage. We will begin rolling out mitigation actions, including Connection Pooling, and improved monitoring & alerting. https://onsite.betteruptime.com/incident/554041 Tue, 29 Apr 2025 23:47:00 -0000 https://onsite.betteruptime.com/incident/554041#526cb748878b318ef9ac0179c0b9a6c9fec934aaf666c4efc9de2a524472e22f We have identified the issue and are working to resolve. https://onsite.betteruptime.com/incident/554041 Tue, 29 Apr 2025 23:47:00 -0000 https://onsite.betteruptime.com/incident/554041#526cb748878b318ef9ac0179c0b9a6c9fec934aaf666c4efc9de2a524472e22f We have identified the issue and are working to resolve. https://onsite.betteruptime.com/incident/554041 Tue, 29 Apr 2025 23:44:00 -0000 https://onsite.betteruptime.com/incident/554041#573cca247113d4188c2512e87e7bb6a13ceb6288f2ae901e0cb78b4bb75abf02 There is currently a complete platform outage for all customers. We are investigating. https://onsite.betteruptime.com/incident/554041 Tue, 29 Apr 2025 23:44:00 -0000 https://onsite.betteruptime.com/incident/554041#573cca247113d4188c2512e87e7bb6a13ceb6288f2ae901e0cb78b4bb75abf02 There is currently a complete platform outage for all customers. We are investigating. https://onsite.betteruptime.com/incident/469481 Fri, 29 Nov 2024 00:22:00 -0000 https://onsite.betteruptime.com/incident/469481#079a0f90ab31aad74d879bca86814055165907c305359dea66bf269614dc72b6 We've released a fix to this bug. https://onsite.betteruptime.com/incident/469481 Fri, 29 Nov 2024 00:19:00 -0000 https://onsite.betteruptime.com/incident/469481#141f85a274db008a1354ff33a917252974626e1608d158265a43bb60ce0914a7 We have identified the issue and are working to resolve. https://onsite.betteruptime.com/incident/469481 Fri, 29 Nov 2024 00:06:00 -0000 https://onsite.betteruptime.com/incident/469481#10c1c10fcc294aa99db6920e187c7eeaacbf3c70aea20bccdc7a27f56bed321a Visitor parking bookings cannot be completed as the booking page shows no availability for all visitor spots. https://onsite.betteruptime.com/incident/453525 Wed, 30 Oct 2024 23:08:00 -0000 https://onsite.betteruptime.com/incident/453525#cc59a828119644425cd16b375a7530cf689c41e636bcb8e592ca2423b62d4571 We have released a fix to this bug. https://onsite.betteruptime.com/incident/453525 Wed, 30 Oct 2024 22:05:00 -0000 https://onsite.betteruptime.com/incident/453525#21fbf2d00c46f2b35d0e5d13a9ecf58321ebb00472216d07d6625af1adf0e50c We're aware of an issue resulting in incorrect booking confirmation times being sent to residents. Booking start times are offset by 1 hour. https://onsite.betteruptime.com/incident/427988 Wed, 11 Sep 2024 23:01:00 -0000 https://onsite.betteruptime.com/incident/427988#26975ae988cc098421fb413b806a5c9a4a8a552e60ed51a444929d05c39ee8f8 We have identified the source of the issue, and released an update to resolve. https://onsite.betteruptime.com/incident/427988 Wed, 11 Sep 2024 22:47:00 -0000 https://onsite.betteruptime.com/incident/427988#8a7728679701a7551b57bc31c00ef7352279ee133ddb7f8e3aefaccd3a82e9f8 We have alerted impacted customers and are investigating the issue. https://onsite.betteruptime.com/incident/427988 Wed, 11 Sep 2024 22:45:00 -0000 https://onsite.betteruptime.com/incident/427988#e3fa712a4723d21a3968d087aed247d06b9d055686044ba25852870216557ca0 We are aware of an issue the preventing users the ability to view resident profiles. https://onsite.betteruptime.com/incident/406368 Tue, 30 Jul 2024 22:19:00 -0000 https://onsite.betteruptime.com/incident/406368#369835304e2c186c398e4d21a43e9028c8df3ba517462032c3900825d54d5004 We have deployed a fix to resolve this issue. https://onsite.betteruptime.com/incident/406368 Tue, 30 Jul 2024 21:53:00 -0000 https://onsite.betteruptime.com/incident/406368#1cd26e37c3e53202a935be0c4a4abc72d8e09aaab2db7a452f6a3055adaf2d35 We are aware of an issue when attempting to create new cases. https://onsite.betteruptime.com/incident/379735 Wed, 05 Jun 2024 08:07:00 -0000 https://onsite.betteruptime.com/incident/379735#10b3bbb8728e3d449de1d01635093a6a14a66172173f10eb4668a786596c1280 We have released a patch to resolve this issue. All customer broadcasts sent during this window have now been dispatched. https://onsite.betteruptime.com/incident/379735 Wed, 05 Jun 2024 08:07:00 -0000 https://onsite.betteruptime.com/incident/379735#10b3bbb8728e3d449de1d01635093a6a14a66172173f10eb4668a786596c1280 We have released a patch to resolve this issue. All customer broadcasts sent during this window have now been dispatched. https://onsite.betteruptime.com/incident/379735 Wed, 05 Jun 2024 07:43:00 -0000 https://onsite.betteruptime.com/incident/379735#c807af70dcc80d52a66c4ec419e4987763e465e0ad396e658e7adadee3af6816 We are aware of a issue where broadcasts a stuck in processing state after publishing. https://onsite.betteruptime.com/incident/379735 Wed, 05 Jun 2024 07:43:00 -0000 https://onsite.betteruptime.com/incident/379735#c807af70dcc80d52a66c4ec419e4987763e465e0ad396e658e7adadee3af6816 We are aware of a issue where broadcasts a stuck in processing state after publishing. https://onsite.betteruptime.com/incident/360941 Sun, 28 Apr 2024 07:00:00 -0000 https://onsite.betteruptime.com/incident/360941#18d53b0d08db7942ca9f93e87a54c391e716f7837e8780adb095e97ddb5445d9 Maintenance completed https://onsite.betteruptime.com/incident/360941 Sun, 28 Apr 2024 03:00:00 -0000 https://onsite.betteruptime.com/incident/360941#dba9aa3e9cbbe31efede68f7e7e2ec677ca6fbf3aa8129b650591087ced104c7 Our email provider is conducting scheduled maintenance. As a result, there may be a delay of up to 30min on any emails sent through Onsite. https://onsite.betteruptime.com/incident/337870 Fri, 08 Mar 2024 10:00:00 -0000 https://onsite.betteruptime.com/incident/337870#4fc1909ddde7f4c1a27f79fb10249a651f9ebe31980577ed2107a6af0b078bac Maintenance completed https://onsite.betteruptime.com/incident/337870 Fri, 08 Mar 2024 10:00:00 -0000 https://onsite.betteruptime.com/incident/337870#4fc1909ddde7f4c1a27f79fb10249a651f9ebe31980577ed2107a6af0b078bac Maintenance completed https://onsite.betteruptime.com/incident/337870 Fri, 08 Mar 2024 09:00:00 -0000 https://onsite.betteruptime.com/incident/337870#2ca76af685437b431a9000b03134530d0c648539ba5a8d76a2f3a99b4e6a49e6 We'll be conducting platform maintenance. Onsite may be unavailable during this maintenance window. https://onsite.betteruptime.com/incident/337870 Fri, 08 Mar 2024 09:00:00 -0000 https://onsite.betteruptime.com/incident/337870#2ca76af685437b431a9000b03134530d0c648539ba5a8d76a2f3a99b4e6a49e6 We'll be conducting platform maintenance. Onsite may be unavailable during this maintenance window. https://onsite.betteruptime.com/incident/328809 Mon, 19 Feb 2024 05:25:00 -0000 https://onsite.betteruptime.com/incident/328809#edc203ebcded18ff90fb85d428684dcc697400479e965e12b270811218aea0fe We have identified the root case. The issue was the result of a error made whilst importing customer data. No further action required. https://onsite.betteruptime.com/incident/328809 Mon, 19 Feb 2024 05:12:00 -0000 https://onsite.betteruptime.com/incident/328809#fdf1e407f228d4ca7dec32ccede3ae919cecc571876c455f235b6d2efcfa0f2f We have identified the issue and have provided the necessary support to allow customers to continue sending broadcasts. https://onsite.betteruptime.com/incident/328809 Mon, 19 Feb 2024 05:01:00 -0000 https://onsite.betteruptime.com/incident/328809#cc1495e2f721829403cd989634321cf9aa1cf5d2e273ea9a133a457619639a81 We are aware of an issue sending announcements. https://onsite.betteruptime.com/incident/326917 Thu, 15 Feb 2024 10:00:00 -0000 https://onsite.betteruptime.com/incident/326917#5bb54e96b72e5ca15c59e0b211e453860d2bc234f28bd2e00b8f6bfa37e069e4 Maintenance completed https://onsite.betteruptime.com/incident/326917 Thu, 15 Feb 2024 10:00:00 -0000 https://onsite.betteruptime.com/incident/326917#5bb54e96b72e5ca15c59e0b211e453860d2bc234f28bd2e00b8f6bfa37e069e4 Maintenance completed https://onsite.betteruptime.com/incident/326917 Thu, 15 Feb 2024 09:00:00 -0000 https://onsite.betteruptime.com/incident/326917#87ba4dd593e3651c10456467520389b9189d5bbb6f5dc73bb2198f21700a0ddb We're conducting platform maintenance. During this window, Onsite may be unavailable. https://onsite.betteruptime.com/incident/326917 Thu, 15 Feb 2024 09:00:00 -0000 https://onsite.betteruptime.com/incident/326917#87ba4dd593e3651c10456467520389b9189d5bbb6f5dc73bb2198f21700a0ddb We're conducting platform maintenance. During this window, Onsite may be unavailable. https://onsite.betteruptime.com/incident/316402 Mon, 22 Jan 2024 23:55:00 -0000 https://onsite.betteruptime.com/incident/316402#ae4ded4160ab979e91f69359bb92c93194540be8b74a64d8ac614457dc61bbc9 We have successfully deployed a fix. https://onsite.betteruptime.com/incident/316402 Mon, 22 Jan 2024 23:50:00 -0000 https://onsite.betteruptime.com/incident/316402#aa8ad74881f9b7d64a59e41c1d4b80a58357adfd17d86bfcc0c693e6d943a271 We have identified the source of the issue and are releasing a fix. https://onsite.betteruptime.com/incident/316402 Mon, 22 Jan 2024 23:39:00 -0000 https://onsite.betteruptime.com/incident/316402#9c35d4e5b0aa28a835034f75b6324af1426ff9cd6247593b844daeb827e2db4b We are aware of an issue impacting users ability to view units with Onsite https://onsite.betteruptime.com/incident/282821 Sun, 05 Nov 2023 22:40:00 -0000 https://onsite.betteruptime.com/incident/282821#d9e9d118090ccfab573a4c060e0be5fb38b255307169b18fa4f36f7296000ae8 We've released an update to gracefully handle any errors assocuated with missing email addresses. https://onsite.betteruptime.com/incident/282821 Sun, 05 Nov 2023 22:40:00 -0000 https://onsite.betteruptime.com/incident/282821#d9e9d118090ccfab573a4c060e0be5fb38b255307169b18fa4f36f7296000ae8 We've released an update to gracefully handle any errors assocuated with missing email addresses. https://onsite.betteruptime.com/incident/282821 Sun, 05 Nov 2023 20:35:00 -0000 https://onsite.betteruptime.com/incident/282821#24e8c9648e816c4a7216dd301647a4da6daadc76d1aa5d26e86d1468040a15a4 We've identified the source of the issue and are working to resolve. Please use the following workaround to avoid the issue: Recipient's without email address must be removed before publishing a announcement. https://onsite.betteruptime.com/incident/282821 Sun, 05 Nov 2023 20:35:00 -0000 https://onsite.betteruptime.com/incident/282821#24e8c9648e816c4a7216dd301647a4da6daadc76d1aa5d26e86d1468040a15a4 We've identified the source of the issue and are working to resolve. Please use the following workaround to avoid the issue: Recipient's without email address must be removed before publishing a announcement. https://onsite.betteruptime.com/incident/282821 Sun, 05 Nov 2023 20:00:00 -0000 https://onsite.betteruptime.com/incident/282821#33bd90130ff23eaec03f12100b8bb3e8f0e3d7d384163dcf000d7fcbe15cc915 We are aware of an issue sending announcements. https://onsite.betteruptime.com/incident/282821 Sun, 05 Nov 2023 20:00:00 -0000 https://onsite.betteruptime.com/incident/282821#33bd90130ff23eaec03f12100b8bb3e8f0e3d7d384163dcf000d7fcbe15cc915 We are aware of an issue sending announcements. https://onsite.betteruptime.com/incident/244382 Fri, 11 Aug 2023 05:31:00 -0000 https://onsite.betteruptime.com/incident/244382#a451f461ba364873ab4e45a93bb57dbe930be66d2280e39522f480e6276cdbec Clouldflare have implemented a fix and we are services issues have been resolved. https://onsite.betteruptime.com/incident/244382 Fri, 11 Aug 2023 04:34:00 -0000 https://onsite.betteruptime.com/incident/244382#3238ae492b9d83466bee55870cd2b49835c6c4262238349e01c2fd61c8262374 The issue is under investigation by Cloudflare. https://www.cloudflarestatus.com/incidents/2xffnv666yd7 https://onsite.betteruptime.com/incident/244382 Fri, 11 Aug 2023 04:21:00 -0000 https://onsite.betteruptime.com/incident/244382#87d3283119cc1ef2d394cc13ec579573636559bb5dc2af8c7fb6e82be304d1ce This issue is currently under investigation by our hosting provider. https://status.render.com/incidents/cshql6qwnldj https://onsite.betteruptime.com/incident/236720 Mon, 24 Jul 2023 11:40:00 -0000 https://onsite.betteruptime.com/incident/236720#a260d88df11df523fe17bea3e3000d58a138e7319d00f825469eb07816a1d8ed At approximately 9:40pm 24/07/23 the team deployed, and successfully tested the relevant fixes. As a result of this outage, we've identified process improvements to mitigate any future issues. We've also identified the need to introduce a 'maintenance mode', which will help communicate and outages should they occur in the future. https://onsite.betteruptime.com/incident/236720 Mon, 24 Jul 2023 11:40:00 -0000 https://onsite.betteruptime.com/incident/236720#a260d88df11df523fe17bea3e3000d58a138e7319d00f825469eb07816a1d8ed At approximately 9:40pm 24/07/23 the team deployed, and successfully tested the relevant fixes. As a result of this outage, we've identified process improvements to mitigate any future issues. We've also identified the need to introduce a 'maintenance mode', which will help communicate and outages should they occur in the future. https://onsite.betteruptime.com/incident/236720 Mon, 24 Jul 2023 09:59:00 -0000 https://onsite.betteruptime.com/incident/236720#1a3bebe98dcd8217dd90b632ed10d7b8e017eb9a4716878cebdb53849b62fd8d At approximately 7:59pm 24/07/23 we detected an issue impacting users ability to obtain access their sites. This issue was identified to be a result of platform upgrade works carried just prior. Our wider engineering team has assembled and are working to resolve the issue. https://onsite.betteruptime.com/incident/236720 Mon, 24 Jul 2023 09:59:00 -0000 https://onsite.betteruptime.com/incident/236720#1a3bebe98dcd8217dd90b632ed10d7b8e017eb9a4716878cebdb53849b62fd8d At approximately 7:59pm 24/07/23 we detected an issue impacting users ability to obtain access their sites. This issue was identified to be a result of platform upgrade works carried just prior. Our wider engineering team has assembled and are working to resolve the issue.